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Workflow Automation
The core product suite is already very flexible and includes some
excellent automated features such as automatic incident escalation.
Vivantio Service Desk Workflow Automation takes this a step further,
working “behind the scenes” to provide even more flexibility and
control, triggering events based on criteria you specify.
Workflow Automation is highly customisable with many possibilities
for streamlining common tasks and reducing the amount of time you
spend managing information.
Examples include:
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Assign incidents
to different teams based on incident category
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Set priority
dependent on equipment, fault type or impact analysis
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Monitor workload
and re-distribute incidents to free personnel
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Email end
users/customers with relevant self-help information
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Email a customer
satisfaction survey when an incident is closed
Workflow Automation is
implemented by our experienced consultants, working closely with
you. There is no fee for the product itself. We charge only for the
time required to customise it to meet your exact needs. We will
provide a fixed quote after establishing the scope of work.
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