Business Process Integration
For clients with the most demanding requirements, we offer Vivantio Service Desk Business Process Integration, ensuring that Vivantio Service Desk fits neatly into processes such as marketing, sales, ordering and stock control.

Experienced consultants will help you to configure the module which enables Vivantio Service Desk to interact seamlessly with your other key systems.

For example, when you make a sale and enter information into your Sales system, Vivantio Service Desk can automatically create the appropriate client, product and contract records for immediate use by your customer service team.

Another common example is providing alerts within Vivantio Service Desk to indicate that a customer's account is in arrears, triggered by information in a financial system or accounts application.