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Vivantio Service Desk Automation Services
Automatic Escalation will email alerts to support staff and re-assign incidents/problems automatically as they approach their target resolution time.
Easy to configure, the system guides you setting up the criteria that will trigger the escalation and the automated actions.
Features and Benefits
Helps enforce escalation policies
Automate tasks
Save time monitoring incidents
Send reminders
Re-assign incidents and problems to appropriate personnel
Keep management informed of potential SLA breaches
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