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Tuesday, September 07, 2010,
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Vivantio Service Desk Software

Vivantio Service Desk Asset/CMDB Manager

Extremely versatile, the Asset Manager can deal with many different asset types such as your own computer equipment, software, customer purchases, and even contracts and lease agreements.

For ITIL implementations the CMDB contains all your configuration items including business services (Business Service Management). The audit trail and baselines enable advanced tracking of changes to configuration items. And the Asset Manager can also draw information from several external CMDBs and systems such as network management tools.

Features and Benefits

Heat Helpdesk Software  Achieve greater control and visibility of your assets

Heat Helpdesk Software  Identify recurring problems

Heat Helpdesk Software  Assist in budget planning and life cycle management

Heat Helpdesk Software  Help to plan routine maintenance activities

Heat Helpdesk Software  Integrate with network management tools (e.g. Centennial, LANDesk, SMS)

 



Vivantio Service Desk

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Asset/CMDB  Management

 

 
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