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Vivantio Web Based Helpdesk

The Core Product Suite from Vivantio is sold as a single, complete web based helpdesk package. You can run it "out of the box" or customise it yourself with easy-to-use configuration options.

Vivantio Includes many helpdesk features other helpdesk vendors charge extra for such as web based and email self service.

• Incident Manager

• Problem Manager

• Client Manager

• Asset Manager

• Knowledge Base

• Web based and Intranet Self Service

• Email Self Service

• Automatic Escalation

• Directory Services Connectors

• Standard and Custom Reports

HEAT Service & Support Helpdesk

HEAT Service and Support Helpdesk provides the core Helpdesk Software and Support Centre tools you need to increase overall operational effectiveness and improve customer satisfaction when interacting with your Helpdesk, Customer Service Desk or Facilities management service desk.

HEAT Service and Support Helpdesk enables you to:

• Service customers faster and more effectively

• Increase Technician productivity

• Lower cost of Service

• Gain ITIL verification for Incident, Problem, Change and Configuration Management

• Secure SOX Compliancy

• Easily integrates with HEAT ITSM modules to harness the full power of ITIL within the Heat Helpdesk.