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HEAT Service Support
Features
Quick setup - Tailor your Heat Helpdesk system to your unique
business environment quickly and easily with Heat Quick Start Wizard™.
Call Logging - Log and track 100% of your Helpdesk calls and
resolve them faster than ever before with a fully configurable Heat call
logging engine
Business Process Automation Module™ (BPAM) - FrontRange Heat
enables you to create automation and escalation rules easily and
intuitively. Using the Heat helpdesk wizard-like
interface, BPAM automates many business processes and monitors your
helpdesk for problems.
Auto Ticket Generator - Automatically create new call tickets in
your Heat helpdesk and
update existing helpdesk call tickets. Additionally, Auto Ticket Generator can
automatically respond to requests for helpdesk call ticket information and
Helpdesk status .
HEAT Answer Wizard™ - Get fast answers to key business questions
with a selection of more than 200 predefined crystal reports which can
be edited and changed to meet your business's specific needs and to show
full trend analysis within the Heat Helpdesk system.
HEAT Manager’s Console™ - Monitor key metrics and graphically
illustrate service support centre status at-a-glance with live time
graphical helpdesk reports.
HEAT Link to LDAP - Import data from an LDAP system for your
customer information in the HEAT service support helpdesk which can be left to
automatically update HEAT from your LDAP source in the future.
Customizability - Easily customize HEAT Service Support business rules, call
screens, and flows to your specific needs swiftly and easily without the
need for days and weeks of expert consultancy time.
Ease of integration - Use HEAT Service & Support on its own or
expand its power by easily integrating it with any other FrontRange
products, as well as with third-party applications. All FrontRange
solutions share a common reporting engine, business processing engine,
data structure, and integration platform for ease.
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