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HEAT Service Support
Features
Quick setup - Tailor your Heat Service Desk system to your unique
business environment quickly and easily with Heat Quick Start Wizard™.
Call Logging - Log and track 100% of your Service Desk calls and
resolve them faster than ever before with a fully configurable Heat call
logging engine
Web UI - Deliver day to day web
based access to the HEAT system for your remote users via the Web UI
interface, set up to mirror the main Call Logging interface.
Business Process Automation Module™ (BPAM) - FrontRange Heat
enables you to create automation and escalation rules easily and
intuitively. Using the Heat Service Desk wizard-like
interface, BPAM automates many business processes and monitors your
Service Desk for problems.
HMC- Automatically create new call tickets in
your Heat Service Desk and
update existing Service Desk call tickets. Additionally, Auto Ticket Generator can
automatically respond to requests for Service Desk call ticket information and
Service Desk status.
HEAT Answer Wizard™ - Get fast answers to key business questions
with a selection of more than 200 predefined crystal reports which can
be edited and changed to meet your business's specific needs and to show
full trend analysis within the Heat Service Desk system.
HEAT Manager’s Console™ - Monitor key metrics and graphically
illustrate service support centre status at-a-glance with live time
graphical Service Desk reports.
HEAT Link to LDAP - Import data from an LDAP system for your
customer information in the HEAT service support Service Desk which can be left to
automatically update HEAT from your LDAP source in the future.
Customizability - Easily customize HEAT Service Support business rules, call
screens, and flows to your specific needs swiftly and easily without the
need for days and weeks of expert consultancy time.
Ease of integration - Use HEAT Service & Support on its own or
expand its power by easily integrating it with any other FrontRange
products, as well as with third-party applications. All FrontRange
solutions share a common reporting engine, business processing engine,
data structure, and integration platform for ease.
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