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HEAT Service & Support
Access Anywhere
Flexible access to provide support -
anytime, anywhere
In today's service environments it's imperative that on-the-go
technicians and managers have easy and convenient access to their
support tools and applications. HEAT® offers flexible access methods,
including local client-server, browser, thin-client, and wireless
devices.
Thin Client Computing
Server-based thin client computing allows you to reduce the costs
associated with administering desktop resources. iHEAT™ makes it
possible to access HEAT using a Web browser through either a network or
dial-up connection - with no additional plug-ins required. The iHEAT
application runs and is accessible from a single server, which provides
centralized software management, maintenance and upgrading - resulting
in a lower total cost of ownership for your organization.
Web Access
HEAT® WebCenter, built on Microsoft® .NET technology, provides
technicians and managers with immediate access to the most commonly used
features of HEAT from any computer with Internet access - including a
Macintosh®. HEAT WebCenter is loaded with easy-to-use tools and features
including Quick Stats, Quick Charts, and Quick Reports.
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