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HEAT Self Service for
the HEAT Service and Support helpdesk and HEAT PowerDesk helpdesk
solutions provides a customisable, intuitive interface via the
Internet, delivering customer service at the users convenience while
reducing call volume and decreasing technicians demands. HEAT Self
Service enables customers to answer their own questions by
researching knowledge bases, viewing call history, modifying call
tickets and adding new call tickets. This design reduces support
costs by eliminating the need to install, maintain and upgrade
software on the users PC.
Empower your
employees and customers to resolve everyday issues quickly and
easily
HEAT® Self Service™ is an easy, intuitive and convenient self-help
tool. This powerful module allows your employees and customers
access to the problem-solving capabilities of your HEAT® Service and
Support and HEAT PowerDesk systems from any computer with a Web
browser 24-hours a day, seven days a week. This translates into
increased efficiencies right from the start:
- Reduced call volume
- Publish White Board/Global Issues
- Notify of planned maintenance/service interruptions
- Enhance customer experience with the Helpdesk/Support desk
- Less pressure on technicians
- Encourage self help
- Enable 24/7 helpdesk call logging/knowledge access
- Increase staff productivity
- Minimize routine stoppages
- Increased customer satisfaction
Now, your HEAT administrator can control many of its features
directly from the Web page. Plus, you can customize the look and
feel of the user interface and change the data presented on your
HEAT Self Service Web pages.
This Web-based design keeps your cost low by eliminating the need to
install, maintain and upgrade software on user PCs.
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Self
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