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HEAT® Plus Knowledge helps you find the
information you need, exactly when you need it, regardless of its
location or structure. The HEAT Plus Knowledge solution allows you and
your customers to search against multiple content repositories as
needed. And its integration with HEAT Service & Support ensures that all
of this information is captured and saved for later reference.
Information that is difficult to find is often underutilized. Companies
need to focus on fully leveraging their existing information assets and
subject-matter experts. The keys to remaining competitive are increased
productivity, improved customer service, ensured compliance with
policies, and other operational efficiencies. These can only be achieved
through complete access to your most important information.
HEAT® Plus Knowledge helps you find the information you need, exactly
when you need it, regardless of its location or structure. The HEAT Plus
Knowledge solution allows you and your customers to search against
multiple content repositories as needed. And its integration with HEAT
Service & Support ensures that all of this information is captured and
saved for later reference.
With HEAT Plus Knowledge you can:
- Leverage information assets from diverse business units
- Combine separate content repositories and various data formats in one
system
- Organize real-time information directly from its local source, without
duplication
- Explore structured and unstructured data concurrently
The HEAT Plus Knowledge solution benefits
your organization by extending the reach of your existing systems,
increasing your employee productivity, reducing the risk of
non-compliance with your corporate policy, and improving your customer
service.
HEAT Plus Knowledge
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