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HEAT Self Service

HEAT Self Service for the HEAT Service and Support helpdesk and HEAT PowerDesk helpdesk solutions provides a customisable, intuitive interface via the Internet, delivering customer service at the users convenience while reducing call volume and decreasing technicians demands.

IHEAT

IHEAT for the HEAT Helpdesk solutions provides instant access to HEAT Service and Support and the HEAT PowerDesk Helpdesk software via the web, providing greater mobility and productivity for "On the Go" service and support technicians.

HEAT Knowledge

HEAT® Plus Knowledge helps you find the information you need, exactly when you need it, regardless of its location or structure. The HEAT Plus Knowledge solution allows you and your customers to search against multiple content repositories as needed.

HEAT Asset Tracker

HEAT® Asset Tracker was designed to reduce the complexity of asset management and allow you to answer questions like:
- How many assets do we have?
- Are we legal on software licenses?
- How can we repurpose our existing inventory?