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A robust set of field-proven customer relationship management (CRM) tools that take you beyond simply automating sales information
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Company-wide visibility — Instantly access an overall company view of customer relationship and contact information, including complete histories, sales, and calls
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Workflow enhancements, Contact Search Center — Within GoldMine Corporate you can streamline multiple-step processes-without having to move customer contact records
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Automation — Automate database administration and mass mailings. Easily generate targeted, personalised email, letters and faxes from a central location.
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Team-based collaboration — Share critical information across teams or the organisation, inside and outside your office
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Business intelligence — Access business intelligence tools by integrating Microsoft Reporting Services, enabling you to analyse your data and schedule reports to automatically email to users
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Reporting and analysis management — Analyse your leads, sales, and marketing. Create, manage, preview and generate reports from a central area.
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Microsoft Reporting Services integration
— Leverage functionality within Microsoft SQL
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GoldMine+Browser — View information from external sources, such as databases, back-office systems, and websites
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Pluggable Active X/HTML Containers — Use this seamless development tool to integrate applications such as SoftPhone
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Remote data access — Web access via iGoldMine™ or iGoldMine Plus™
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Synchronization — Automate synchronisation via GoldSync® [make this a link]
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Integration with Microsoft® Outlook® and Exchange — Enable GoldMine and Outlook users to share contacts, email, calendaring and scheduling
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Advanced capabilities for CRM — add advanced functionality with initial deployment or when you are ready, with valuable extensions such as FrontRange Voice IP Contact Center, GoldMine IP Voice Suite (VoIP) [add link FrontRange Voice]
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Integration with industry-leading HEAT Service & Support — Combine GoldMine and HEAT to gain a complete view of relationships and all interactions with contacts, including customer service and IT help desk issues [link to Heat]
