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Heat Helpdesk Advanced Administrator
Training
The target Audience for this course is for HEAT
Helpdesk System Administrators who have already attended the HEAT
Helpdesk Administrator I training course.
The Advanced aspects of the HEAT
Helpdesk package will be covered
including.
Day 1 Setting up a Blank
Heat Test Database, Complex Call & Customer Groups, Advanced AutoTasks, @Functions,
View Sets & Form Design, SubCallTypes in Details forms and HSS/iHeat
Day 2 Validation Tables and Constraints, Auto-fills, Advanced
Business Processes, Auto Ticket Generator options and
troubleshooting, External Tables, Importing/Exporting and HEAT Link
to LDAP |
